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Become an Inspiring Leader and a Great Manager

The A to Z of all you need to know about being a great manager
Instructor:
Robert Da Costa
573 students enrolled
English [Auto-generated]
Have a toolkit to deliver best practice leadership & management skills
Be confident managers and great role models

Whether you are new to management, want to brush up on your management skills or want to up-skill other staff then this course covers all you need to know.  

It’s born out of the need to support managers (new and old) who are given little management training. Yet it is one of the most valuable skills to running a business or managing a team and retaining best staff.

If you:

  • Have had little or no management training;

  • Need a range of approaches for managing different situations;

  • Are nervous about giving difficult feedback and performance management;

  • Struggle with prioritisation;

  • Have a high turn over of staff or want help to get your recruitment right;

  • Are not good at goal setting or holding people accountable;

Then this course is a great resource to watch in one go or use as a resource library to refer to when specific situations occur at work.

Introduction

1
Introduction

Welcome to this course on leadership & management.  It contains many lessons and downloads that will help you; whether you are a first time manager or want to brush up on your management skills.

You can use this course to give you best practice skills to becoming a great manager or as a reference library to revisit when you have a particular management situation to deal with (e.g. recruiting staff or giving difficult feedback).

What makes a great leader

1
Great leadership & different management styles

One style of management does not fit every situation so what is the best approach for you to use and when should you use different styles? 

The first time manager

1
Introduction

Many people get promoted and end up managing people but are not necessarily trained or equipped to be successful. That's where this course comes in.....

2
Using your time wisely

We need to be great jugglers to be great managers - balancing doing our job and enabling our team with planning.

3
Setting your priorities
4
Building trust and respect of your team
5
Developing yourself as a first time manager
6
Communicating effectively

Working Efficiently

1
Understanding and identifying priorities

Being able to stand back and recognise our priorities is one facet of a great manager.

2
Time Management

You might already be a great time manager.  This lesson gives you some best practice approaches to managing your time.

3
ToDo Lists that work!

If you create ToDo lists that never seem to get completed but instead get longer then you need a new approach and this lesson will give you some new tools and ways to approach you daily, weekly and monthly ToDo lists.

4
Splitting your time

As a manager, what is the best way to split your time and how do you ensure you spend enough time in all your important areas?

5
Delegation

Being a great delegator is a skill that many managers do not possess yet if you want your team to be effective, you have to communicate and delegate effectively.  This lesson will give you the 9 key steps to successfully delegating.

6
Accountability and ownership

We need to ensure all our staff 'own' their tasks and therefore are accountable for the work they do.  This lesson will take you through the best approaches to achieving this.

Running a meeting

1
Why meetings are important
2
Best practice process for running a meeting

There is an art to running a successful meeting so if you want to avoid tedious boring long meetings then this lesson gives you tools and tips to running effective and engaging meetings.

Recruitment & retention of staff

1
Introduction to recruitment & retention of staff

Hiring the wrong person can have a huge impact on your team and your bottom line so these next lessons focus on how to plan and recruit great people as well as ensuring they are successfully integrated into the team.

2
How to avoid hiring the wrong person
3
I need to hire someone, where do I find them?
4
Interview preparation
5
Practical exercise - who should you hire?
6
Practical exercise - who should you hire?
7
Retention of staff

Offering the job to someone is the start of the process for ensuring they are successful, not the end - so what can you do to give your new starter the best chance of success?  

Creating Roles & responsibilities

1
Why clearly defined and understood roles & responsibilities are important

Having clearly understood roles & responsibilities will give your staff member the best chance of being successful in their role because they clearly understand what their priorities are.

2
Creating roles & responsibilities

A more in-depth look at creating roles & responsibilities for your staff.  Why are they important and how do you go about creating them and using them?

3
Using roles & responsibilities documents

Now you have written your roles & responsibilities documents, lets look at how best to use them.

Goal setting

1
The importance of goals

Why is goal setting so important for you and your team member?

2
How to create SMART objectives

Appraisals

1
Running an appraisal
2
Using an appraisal form

Performance management

1
Introduction to Performance Management

A great manager deals with challenging situations head on.  If you have an under performing member of your team then you need to know how to performance manage them.

2
Giving feedback - the 5 stages of feedback
3
Creating an action plan

Active listening

1
Introduction to active listening

What is active listening?  And why, as a manager, is it a vital skills to acquire?

2
What is Active Listening?

This lecture outlines the details of active listening as well as some tools and tips on how you can become an excellent active listener to - show your staff that you are really engaged with them.

Building rapport

1
Introduction to rapport building
2
5 tips to building rapport
3
Visual & audio cues

Managing conflict

1
Introduction to conflict management
2
How to handle conflict in the work place
3
Empathy v sympathy
4
Giving difficult feedback

Keeping yourself and your team motivated

1
Motivation and how it can be used
2
Managing stress

Getting your company and team culture right

1
What is culture and who sets it?
Why is the culture of your business (small or large) so important? In this section we explore the value of having a clear culture.
2
Defining your culture and values
3
Recognising behaviours

Communicating the company vision

1
Why having a vision is important
2
Creating your vision
3
Communicating your vision

Course wrap-up

1
Congratulations! You reached the end of the course.
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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4 hours on-demand video
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Certificate of Completion