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Business Analysis: Identify & Define the Problem

Use business analysis techniques to identify a business pain point, find its root cause, and sell the value of fixing it
Instructor:
The BA Guide | Jeremy Aschenbrenner
5,055 students enrolled
English More
Learn to properly identify business problems, pain points, and opportunities utilizing various tools and techniques such as interviews, observations, surveys, and more
Understand how to break down the identified problem into its root causes through techniques such as the Five Whys and the Fishbone Diagram
Create a Project Proposal that details the problem and the value to be gained from solving it
Learn how to turn your problem and value proposition into an approved project
Utilize the included student workbook to not only absorb and retain the information but also to use as future reference

✨✨ Course enrollment includes activities, handouts, quizzes, 1-on-1 expert support, LIFETIME access, and a 100% money-back guarantee! ✨✨ 

“If I were given one hour to save the planet, I would spend 59 minutes defining the problem and 1 minute resolving it.” – Albert Einstein

Even with Einstein’s insight, many organizations are often too quick to jump into a solution without fully understanding the problem. This leads to a non-ideal solution being implemented, or even worse, a solution that doesn’t actually solve the original problem.

It is the responsibility of a Business Analyst to help prevent this from happening.

In this course you will learn our 5-step identify and define process:

  1. Identify the Problem

  2. Analyze the Root Cause

  3. Determine the Potential Value

  4. Create a Project Proposal 

  5. Gain Project Approval

Within each step, you will learn the business analysis techniques, tools, and skills via practical, real-world examples so you can understand how to apply them. This will ensure you not only learn the information but can also utilize it in your business analyst position.

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Hear what our students are saying:

★★★★★ “The pace is perfect for those who are actively engaged, and there is a lot of value in the lectures, activities, and additional resources provided. I wholeheartedly recommend this course.” – Kenni

★★★★★ “The course is awesome, didn’t see similar before. Like how Jeremy explains, how he highlight key points and how he provide us by different types of a very useful templates, which we can use in our daily job. Really, excellent course, and will wait with a big impatience for another ones. Highly recommended for everybody who wants to become an experienced business analyst. Jeremy and his courses will definitely help you to achieve your goal!” – Aykhan

★★★★★ “Fantastic Course! Very easy to follow and provides enough time to take notes as I’m listening to the course. I have purchased all of Jeremy’s courses and look forward to advancing my career in Business Analysis!” – Joey

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What bonuses are included?

Handouts for this course are plentiful. One of our students said it best, “…you give away everything INCLUDING the kitchen sink!”

  • Student Workbook (20+ pages)

  • Business Analysis Glossary

  • Interview elicitation template

  • Survey elicitation template

  • Observation elicitation template

  • Fishbone diagram template

  • Project proposal template

In addition to these bonuses, you also gain access to an industry expert! I am not just the instructor of this course, I also am happy to provide you guidance and tips to help you begin or advance your Business Analyst career.

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Still not convinced?

★★★★★ “I’ve taken several courses from Jeremy. He is always on point with the topic and explains it from different perspectives. Whenever I needed a question answered from Jeremy, he is quick to respond. I look forward to taking more classes from Jeremy.” – Michael

★★★★★ “Jeremy courses are always best and up to the industry standard. All the courses are explained in detail and with examples make me to learn the concepts easily.” – Karthikeyan

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We look forward to seeing you in the course!

Welcome to the Course!

1
Introducing the Student Workbook
2
Additional Notes for the Student Workbook
3
Course Kickoff and Overview
4
The BA Guide's Business Analysis Process Explained
5
Why Identify the Problem at All?
6
Udemy Review System
7
Key Terms Defined - Needs, Project, Value
8
Business Analyst Glossary of Terms + Download

This is a brief introduction lecture to The BA Guide's Business Analyst Glossary of Terms. I walk you though the glossary and explain how to utilize it.

9
The End Goal
10
IMPORTANT LINKS - Please review and bookmark

Problem Identification

1
Problem Identification Initiation
2
Focus on the Problem
3
Get to the Root
4
Setting the Stage for the Remainder of the Course

Problem Identification: Observation Technique

1
Observation Technique: Key Concepts
2
Observation Technique: Mini-Activity
3
Observation Technique: Active Observation
4
Observation Technique: Passive Observation
5
Observation Technique: Participatory Observation
6
Observation Technique: What Are You Looking For?
7
Observation Technique: Planning an Observation
8
Planning for an Unnoticed Observation
9
Observation Technique: Executing an Observation
10
Observation Technique: Documentation Template

Creating your own elicitation notes templates can be such a drag... but don't worry, we've got you covered! As a resource to this lecture you will find a downloadable template. Be sure to download the template and utilize it for any of your future OBSERVATION elicitation activities.

11
Observation Technique: Validate Your Understanding

Problem Identification: Interview Technique

1
Term Explained: Waterfall
2
Interview Technique: Overview and Benefits
3
Interview Technique: Cautions
4
Interview Technique: Types
5
Interview Technique: Planning Overview
6
Interview Technique: Planning Questions
7
Interview Technique: Planning Time
8
Interview Technique: Recording the Session
9
Interview Technique: Planning Location
10
Interview Technique: Finalize Planning
11
Interview Technique: Conduct the Interview
12
Interview Technique: Documentation Template

Creating your own elicitation notes templates can be such a drag... but don't worry, we've got you covered! As a resource to this lecture you will find a downloadable template. Be sure to download the template and utilize it for any of your future INTERVIEW elicitation activities.

13
Interview Technique: Validate Your Understanding

Problem Identification: Survey Technique + Additional Tools

1
Survey Technique: Overview, Benefits, and Cautions
2
Survey Technique: Types of Questions
3
Survey Technique: Overcoming Common Challenges
4
Survey Technique: Plan Your Way to Success
5
Survey Technique: Post Planning
6
Survey Technique: Documentation Template

Creating your own elicitation notes templates can be such a drag... but don't worry, we've got you covered! As a resource to this lecture you will find a downloadable template. Be sure to download the template and utilize it for any of your future SURVEY elicitation activities.

7
Survey Technique: Validate Your Understanding
8
Additional Tools

Making Things Practical + Root Cause Analysis

1
Choosing a Technique
2
Bob's Towing Example: Choosing a Technique
3
Root Cause: Five Whys
4
Root Cause: Fishbone
5
Bob's Towing Example: Transitioning Back to the Example
6
Bob's Towing Example: Interview Prep (Part 1 of 2)
7
Bob's Towing Example: Interview Prep (Part 2 of 2)
8
Bob's Towing Example: Conduct Interview + Fishbone Example
9
Bob's Towing Example: Finishing the Fishbone
10
Bob's Towing Example: Researching Prank Calls Cause Category
11
Bob's Towing Example: Choosing the Next Technique
12
Bob's Towing Example: Observation Prep
13
Bob's Towing Example: Conduct Observation
14
Bob's Towing Example: Root Problem Identified
15
Not Planning Every Detail is Okay
16
Choosing a Technique - Test Your Skills

Determining Value

1
Reaffirming the Concept of Value + How to Determine

Project Proposal + Gaining Approval

1
Project Proposal Basics
2
Project Proposal Sections
3
Introducing the Project Proposal Template
4
Bob's Towing Example: Project Proposal
5
Gaining Project Approval: Sponsor
6
Gaining Project Approval: Governance
7
Project Proposal + Gaining Approval: Validate Your Understanding

Wrapping Things Up

1
Course Recap
2
Bonus Lecture: Next Steps
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Includes

4 hours on-demand video
6 articles
Full lifetime access
Access on mobile and TV
Certificate of Completion