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Deliver Meaningful Feedback & Inspire Performance

Use feedback and team management techniques to build morale, productivity & to take your team to new levels.
Eleventure Team
781 students enrolled
Increase morale and productivity using meaningful feedback.
Deliver timely, personal, direct feedback, even in difficult situations.
Distinguish between performance conduct & performance management.
Establish daily routines & techniques that make performance management a natural, effective component of your culture.
Leverage your team's talents to benefit the group & individuals.

Effective leaders know how to communicate with their team members to keep morale and productivity high. Learn the crucial communication skills you need to have as a leader. First, you'll learn best practices for delivering meaningful feedback in any situation. Then you'll discover how communication in general, and performance feedback in particular, will increase your team's productivity.

Combine observation, precise language, dialogue & collaborative action to foster growth and get results.

Course 1: Deliver Meaningful Feedback

  • Observe First
  • Deliver Your Message
  • Build Two-Way Communication
  • Move Forward

Move beyond performance review toward daily engagement that unleashes the power of your workforce.

Course 2: Inspire Extraordinary Performance

  • Distinguish Performance from Conduct
  • Set & Communicate Standards
  • Go Beyond Job Descriptions
  • Unleash Talent

This two course bundle includes dynamic video, interactive practice lessons, tips from industry leaders, and downloadable PDFs. Each component is designed to be completed in short time allotments, or all at once, to suit your schedule. It will take approximately 1 hour to complete the bundle.

Share your observations with the right mix of candor, dialogue, and active listening and you'll keep your team informed, engaged, and improving.

Course 1 - Deliver Meaningful Feedback

Include Essential Ingredients

Feedback skills transform ambiguous messages into clear communications. Learn about the essential ingredients your feedback needs to be meaningful.

Observe First

Think Before You Speak

The best feedback is designed to support mutual respect & learning. Find out how to achieve this by planning out what kind of feedback you will give in advance.

Don't Diminish

Are you accidentally shutting down team members without even knowing it? Pinpoint your natural weaknesses & learn what you can do to temper them in Liz Wiseman's presentation on “accidental diminishers.”

Deliver Your Message

Make It Timely & Personal

Timely personal feedback increases the chances that it will be helpful & well received.

Feed Ownership

Explore the importance of feedback for ownership & accountability within your organization in videos by Shari Harley & Alan Fine.

Build Two-Way Communication

Initiate Dialogue

Getting feedback on your feedback helps to build trust & fosters clear communication. Discover how to remain open & listen for clues that will tell you how the other person is responding to your feedback.

Identify Flag Words

Practice identifying flag words that clue you in to how the other person is feeling by matching the words & phrases to their corresponding color.

Move Forward

Create a Plan

The goal of feedback is to create forward momentum. Learn how to build an action plan that works for everybody involved.

Know Your Non-verbals

People communicate feedback through verbal & non-verbal cues. Explore some non-verbal cues so you know what message you're sending with your body, not just your language.

Put It To Work

1 More Thing about Delivering Meaningful Feedback

Think about this final piece of advice on the importance of sharing feedback in private.

SUMMARY: Tips & Tools to Deliver Meaningful Feedback

Use the tips & tools in this printable PDF to help deliver meaningful feedback.

Deliver Meaningful Feedback

Assess your readiness to deliver meaningful feedback.

Course 2 - Inspire Extraordinary Performance

Manage Performance for Success

Don't get bogged down in administrative review or staff development details. Move beyond functional process towards the engagement that optimizes and unleashes the power of your workforce.

Distinguish Performance from Conduct

Know the Difference

It's important to know the difference between poor performance and poor conduct. The distinctions between performance & conduct help you manage people & remain legal. Establish the legal baselines & then learn the steps to build a high-performance culture.

Separate Performance from Conduct

Consider these examples of workplace behaviors and identify which are performance issues and which are conduct issues.

Set & Communicate Standards

Communicate Expectations

People can't meet expectations if they don't know what they are. Communicate early & often, and start with the big picture. Help people connect personal goals with organizational goals.

Remove Barriers

Thomas Gilbert defined the performance equation as the combination of individual behavior and environmental supports. Use Gilbert's BEM model to identify the barrier that may be limiting your team.

Go Beyond Job Descriptions

Solve Problems

Most job descriptions don't capture the day to day challenges people encounter. Help others handle setbacks by opening communication, being available & encouraging people to share their challenges.

Forget Carrots & Sticks

Looking for ways to motivate your team? Consider Dan Pink's advice to inspire creativity & problem solving for the modern workplace. It's not all about carrots & sticks anymore, focus on autonomy to increase intrinsic motivation.

Unleash Talent

Build on Strengths

Leverage people's strengths when you establish expectations. Set people up for success by thinking about their talents and assigning responsibilities that maximize personal aptitudes.

Ask 3 Questions

Scott Geller reframes empowerment as the confidence and competence to do the work. As a performance manager you can ask these 3 questions to empower your team: Can you do it? Will it Work? Is it worth it? Then, take needed steps to help people get to “Yes.”

Share Regular Feedback

Give Informal Feedback

Effective feedback is connected to expectations and delivered in the context of specific events. Build trust by helping people develop new skills through work experiences & following through on commitments.

Make Feedback Specific

Targeted feedback gets the best results. Try out these scenarios. What feedback would you deliver?

Put It to Work

1 More Thing about Inspiring Performance

Think about this final piece of advice on separating your performance management system from any reward or ranking to reduce legal issues as you work to inspire extraordinary performance.

SUMMARY: Tips & Tools to Inspire Extraordinary Performance

Use the tips & tools in this printable PDF to help you inspire extraordinary performance.

Inspire Extraordinary Performance

Assess your readiness to inspire extraordinary performance. You need an 80% to pass.

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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