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JIRA Administration Mastery – Level 1 – System Configuration

Start off your quest to become a JIRA Master with the System section of JIRA Administration.
Felix Martineau
100 students enrolled
English [Auto-generated]
Understand the JIRA System Properties
Understand JIRA Global Permissions
Uncover advanced JIRA configuration settings

JIRA is a very flexible issue tracker that can be used for a wide variety of use cases. That flexibility comes with a certain degree of complexity, which makes its administration complicated at times.

This Level 1 course is part of a larger series that covers JIRA Administration in its entirety. Other levels are not included in this course and must be purchased separately.

Our goal in separating JIRA Administration training in several "Levels" is to allow you pick and choose the parts you want to learn about.

This course is the first step to unlocking JIRA's full power

This Level 1 course will cover the full set of features of the "System" section of JIRA Administration. We will cover topics such as:

  • Universal JIRA Administration advice acquired through years of experience
  • Global properties that affect the entire instance
  • Advanced settings that will make a big difference
  • How to change JIRA's look and feel
  • Changing date formats to simplify data exports to Microsoft Excel
  • How to get rid of the JIRA Administrator password prompt once and for all
  • What is auto-watch, why I hate it, and how to disable it
  • How to send detailed support requests to Atlassian
  • Much much more 🙂

Configure your JIRA instance according to best practices

This first course covers items that are usually configured only once when you install JIRA or when you are looking to fix something very precise. On the other hand, the items we'll cover in this course affect the entire JIRA instance, and can therefore have a significant impact on the overall experience.

JIRA itself is very easy to install, but you know the old saying: the devils lies in the details. This course is about those details. By the time you are done with the course, you will understand what they are and how you can use them to provide an improved experience to your users.

My promise to you

I've worked as a professional JIRA consultant for years, developing my knowledge day by day, developing best practices where there aren't any. My promise to you is that I will share everything I know about JIRA System Configuration in this class. You will get loads of inside information not found in the official documentation, explained with real-word examples.

Technical Considerations

This course has been recorded on a standard JIRA 6.3 Server instance running on Windows. If you are working with JIRA Cloud instance, 95% of the contents of this course applies to you. But I do want to mention the remaining 5% only applies to JIRA Server due to the limitations of JIRA Cloud.

Before we start


In this introduction message, we present the contents of the course and also put it course in relation to entire JIRA Administration Mastery series.

Universal JIRA Advice

This Universal JIRA Advice section is composed of two pieces of advice I encourage you to follow:

  1. Deactivate the Secure Administrator Sessions (that extra password prompt in JIRA Administration)
  2. Use the JIRA Administration Search shortcut

General Configuration

General Configuration Page

All the properties found in the General Configuration settings page of JIRA Administration


  • Application Name & Base URL
  • CAPTCHA for failed password attempts
  • Introduction gadget
  • Unassigned Issues
  • Voting & Watching
    General Configuration Page - Advanced Settings

    From the General Configuration settings page, we access Advanced Settings and explain all the options found there.


    • Changing the accepted format of JIRA project keys
    • Changing the JavaScript date format for date pickers
    • Customizing the columns that appear in the Issue View Screen Sub-Task Panel

    System Settings

    System Settings - Part 1 - System Info, Instrumentation, Integrity Checker, Logs

    We look at the following screens in JIRA System Settings:

    • System Info
    • Instrumentation
    • Integrity Checker
    • Logging and Profiling
    System Settings - Part 2 - Scheduler, Audit Logs, Support Tools, Roles

    We look at the following screens in JIRA System Settings:

    • Scheduler Details
    • Audit Logs
    • Atlassian Support Tools
    • Roles
    System Settings - Part 3 - Global Permissions, Time Tracking, Look and Feel, etc

    We look at the following screens in JIRA System Settings:

    • Global Permissions
    • Password Policy
    • User Sessions
    • Remember My Login
    • Whitelist
    • Time Tracking
    • Issue Linking
    • Default User Preference
    • System Dashboard
    • Look and Feel
    System Settings - Part 4 - JIRA Banner, Backup & Restore, Import, Mail & more

    We look at the following screens in JIRA System Settings:

    • Announcement Banner
    • Application Navigator
    • Backup System
    • Restore System
    • Project Import
    • External System Import
    • Outgoing Mail
    • Incoming Mail
    • Mail Queue
    • HipChat Configuration
    • License
    • Shared Filters
    • Shared Dashboards
    System Settings - Part 5 - Indexing, Attachments, Events, Listeners, Services

    We look at the following screens in JIRA System Settings:

    • Indexing
    • Attachments
    • Events
    • WebHooks
    • Listeners
    • Services
    • Scheme Tools
    • Jelly Runner
    • Plugin Data Storage
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    Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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