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New Leader Crash Course Part 3

Gain the tools you need to hire the right people, be approachable & encourage positive interactions.
Instructor:
Eleventure Team
90 students enrolled
English [Auto-generated]
Understand the behavioral interview process and utilize it
Increase your “approachability” quotient
Learn the coaching skills needed to develop your team
Learn from diversity
Stand up for yourself & others

Once you’ve hired the best talent, you want to retain your team of stars. Have you considered your “approachability” quotient? Do you know how to make your workplace a safe & respectful space? Actions at work count just as much as the work you do. Here you’ll consider how you can grow as a leader and create a positive experience for your team.

Course 1: Conduct Behavioral Interviews
Learn how to conduct a behavioral interview to find the right people for your team.

• Clarify the job offer
• Ask better questions

Course 2: Be Approachable
Identify your own non-verbal habits & learn the skills to take your approachability to the next level. 

• Assess your own approachability
• Be more interactive with better listening & understanding

Course 3: Coach as a Manager
Win with these coaching skills to take you team to the next level & unlock hidden potential. 

• Set expectations to assess performance
• Give your team meaningful feedback 

Course 4: Navigate the 4 Generational Workplace
Understand & overcome the challenges of working in a multigenerational environment with these simple steps to leverage age diversity.

• Focus on people
• Learn from one another

Course 5: Respect Ethnic & Racial Differences
Foster a safe & respectful workplace by learning how to treat ethnic & racial differences with respect.

• Say the right thing
• Show respect for all

Course 6: Respect Gender & Sexual Differences
Foster a safe & respectful workplace by learning how to treat gender & sexual differences with respect.

• Make it right
• Be the change

Course 7: Assert Yourself
Communicate assertively & effectively to address your needs while considering the needs of others to work efficiently & achieve your goals.

• Deal with difficulties
• Identify your conflict management style

Now with enhanced mobile access, this seven course bundle includes dynamic video, tips from industry leaders, & downloadable PDFs. Each component is designed to be completed in short time allotments, or all at once, to suit your schedule. It will take approximately 1.5 hours to complete all courses.

Course 1 - Conduct Behavioral Interviews

1
Select the Best

Selecting the best person for the job in little less than an hour is a tall task. Give your interviewing process the best chance at success by conducting behavioral interviews.

2
Clarify the Job

Before you can measure how successful someone will be on the job, you have to have a clear sense of what the job is. Learn how to update the job description to get the most out of your interviews.

3
Use Open-Ended Questions

Get your candidates to volunteer more information by using open-ended questions. Learn how to phrase open-ended questions to allow for deeper probing questions & better discussions in your interviews.

4
Protect Yourself & Others

Your interviews must adhere to federal & state law. Find out more about protected classes & legal requirements in order to keep your interviews safe & legal.

5
Build Rapport

When candidates are comfortable, they're much more likely to open up & give you a clearer picture of their abilities. Discover how to put candidates at ease & build rapport to make the interview process go smoother.

6
Get STAR Information

Each work experience is like a case study to understand how candidates perform on the job. Learn how to get the STAR information about these experiences & better inform your hiring decision.

7
Take Factual Notes

It's a challenge to balance listening to the candidate with note taking, but both are important to make the correct hiring decision. Discover the importance of active listening & taking factual notes to keep your interviews smart & safe.

8
1 More Thing about Behavioral Interviews

Consider this final piece of advice on keeping your interviews legally safe as you conduct behavioral interviews.

9
Conduct Behavioral Interviews

Course 2 - Be Approachable

1
Think It Over

When you're personable & approachable people will be more comfortable sharing information & feedback that will help you become a better leader. The good news is that you can learn to be more approachable.

2
Send the Right Signals

Studies show that non-verbal communication accounts for most of the information that we convey. Use these simple steps to show people you welcome their input.

3
Share What You Know

Communication is a two-way street. Try these techniques to share what you know & increase opportunities for dialogue.

4
Adapt to Situations

You want to be a better listener & that may mean you need to adapt your communication style to different situations. These strategies will help.

5
Ask for Input

You'll build relationships & strengthen workplace dynamics when you ask for input. Try out these strategies to leverage the brainpower & experience of others.

6
1 More Thing about How You Can Improve & Be Approachable

Think about this final piece of advice to help you improve & be more approachable in your workplace.

7
Be Approachable

Course 3 - Coach as a Manager

1
Why Coach?

Why should you coach? Coaching focuses action on performance improvement & sets you up to achieve your team's goals.

2
Establish Credibility

Being a successful coach means having a solid coaching relationship. Find out what you can do to establish credibility & trust in your relationship.

3
Agree on Expectations

Achieving goals starts when you have a joint understanding of what needs to be done. Learn what you can do as a coach to set expectations.

4
Analyze Gaps

Analyzing on the job performance is crucial to successful coaching. Discover how you can observe on the job performance & identify where performance can improve.

5
Deliver Meaningful Feedback

Delivering feedback can be challenging, but it doesn't have to be. Find out what you can do to make feedback from an assessment meaningful & useful.

6
1 More Thing about Coaching

Think about this final piece of advice as you start to coach as a manager.

7
Coach as a Manager

Course 4 - Navigate the 4 Generational Workplace

1
Work Across Generations

Working in a multigenerational workplace may cause conflict, but it also provides a wealth of learning opportunities for all involved.

2
Identify Your Generation

The generation you belong to may subtly shape how you view the world. Understand why awareness of your generational viewpoint is a valuable asset to make the most out of your workplace.

3
Align History & Generations

Which generation are you a part of? Discover the broad differences between the generations & see where you fall. 

4
Focus on People

Generalizations can lead to misunderstandings & false expectations. Learn how to accommodate age diversity & see your coworkers as unique individuals.

5
Learn From One Another

Many organizations partner colleagues together to learn from one another. Consider the different ways you might leverage generational diversity to share knowledge within your team.

6
1 More Thing about Navigating the 4 Generational Workplace

Think about this final piece of advice on bringing your team together for monthly learning sessions as you navigate the 4 generational workplace.

7
Navigate the 4 Generational Workplace

Course 5 - Respect Ethnic & Racial Differences

1
Foster Trust & Respect

Failure to treat differences with respect can lead to uncomfortable situations & maybe even legal trouble. Opt to treat everyone with respect instead & enrich your workplace.

2
Say the Right Thing

Words are powerful tools that can be used to help or hurt others. Discover the definitions behind some common terms relating to racial & ethnic differences to help you say the right thing.

3
Make It Right

It's uncomfortable when we make mistakes, especially if those mistakes hurt someone. Learn what you can do to make it right when things go wrong.

4
Show Respect for All

Workplace discrimination remains a reality for many individuals. Understand your role in ending discrimination & what you can do if you experience discrimination or harassment at work.

5
Be the Change

Lead the charge by being the change you wish to see at your organization. Find out the steps you can take to embrace diversity & make your workplace open & welcome.

6
1 More Thing about Racial & Ethnic Differences

Think about this final piece of advice on the platinum rule as you work to respect racial & ethnic differences in the workplace.

7
Respect Ethnic & Racial Differences

Course 6 - Respect Gender & Sexual Differences

1
Enrich Your Workplace

Failure to treat differences with respect can lead to uncomfortable situations & maybe even legal trouble. Opt to treat everyone with respect instead & enrich your workplace.

2
Say the Right Thing

Words are powerful tools that can be used to help or hurt others. Discover the definitions behind some common terms relating to gender & sexual differences to help you say the right thing.

3
Make It Right

It's uncomfortable when we make mistakes, especially if those mistakes hurt someone. Learn what you can do to make it right when things go wrong.

4
Show Respect for All

Workplace discrimination remains a terrible reality for many individuals. Understand your role in ending discrimination & what you can do if you experience discrimination or harassment at work.

5
Be the Change

Lead the charge by being the change you wish to see at your organization. Find out the steps you can take to embrace diversity & make your workplace open & welcome.

6
1 More Thing about Gender & Sexual Differences

Consider this final piece of advice on the platinum rule as you work to respect gender & sexual differences.

7
Respect Gender & Sexual Differences

Course 7 - Assert Yourself

1
Be Assertive

What does it mean to be assertive? Why does it matter if you can assert yourself? Answer these questions & realize the benefits of increasing your skills & confidence to assert yourself in a positive manner.

2
Fight or Flight

Let's explore a situation that could make your pulse quicken & trigger an automatic & understandably unpleasant response…. Do you use it? Consider these additional options to get back on course.

3
Be the Adult

Use Transactional Analysis, developed by Dr. Eric Berne, the next time you're in a difficult situation. Understandng the ego state of others & choosing the adult ego response can help you speak assertively – cool, objective & controlled.

4
Practice Makes Perfect

Awareness helps but it isn't quite enough. Try these techniques to adjust in the moment for better results. The more you practice them, the easier it gets.

5
Be Direct

Being assertive might mean sharing information that someone is not going to like. If you don't like to upset people or you who highly values keeping relationships in good terms, this might be hard for you. But when you are in difficult conversations remember to keep to the facts. Avoid sugarcoating & elaborate explanations. Learn how to be direct & respectful.

6
1 More Thing to Assert Yourself

Think about this final piece of advice on role-playing being assertive with someone you trust as you work to assert yourself.

7
Assert Yourself
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