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New Manager: The Basics and More of Being a Great Leader

Go from a slightly uncertain, confused newbie to a confident, skilled manager who builds and leads effective teams.
Instructor:
Markus Amanto
4,207 students enrolled
English
Distinguish between management and leadership
Communicate directly and clearly
Give and receive constructive feedback
Recognize different stages in a group's development
Adjust own behavior related to the development stage of the group
Understand the need for and use of different leadership styles
Set clear and effective guidelines for team behavior
Understand and manage conflicts
Clarify expectations and focus efforts of the team
Acknowledge colleagues in a way that supports healthy work relationships
Understand how values influence relationships and leadership
Work with reflection and learning individually and in a team
Motivate individuals and teams in a productive way
Build trust and successful work relationships
Excel in the management role with its unique demands and expectations

Learn the basic concepts, tools and skills that you will need to become successful as a manager. Learn how to build and lead effective teams through both the easy and the hard times.

Build a strong foundation for your successful leadership with this comprehensive course

  • Learn to communicate clearly and how to work with constructive feedback.
  • Recognize and use group dynamics for better results.
  • Manage conflicts and relationships in a productive, energy efficient way.
  • Build motivated and self-learning teams with a high level of trust.
  • Learn how to best manage the demands and expectations of the management role.


Time and Energy Saving Knowledge and Skills at Your Disposal

This course is built on more than 20 years experience with training new and experienced managers from all corners of the world.

Successful managers have all invested in their leadership skills. These skills are often what makes or breaks a new manager.

Content and Overview

I designed this course to be easily understood and applied by absolute beginners. Each section contains a separate “Get Started Today” lecture to get you up to speed right away.

Complete with easy-to-digest theories, models and practical examples. A total of 10 sections with over 60 lectures filled with proven tips and tricks, with quizzes at the end of each section to help you grasp the key concepts.

You will walk away from this course with a solid toolbox of skills and knowledge that you can use to succeed in your new management role.

You will be able to communicate more clearly, give and receive constructive feedback and manage conflicts. You will understand group dynamics and be able to adjust your leadership to the development stage of your team.

You will avoid energy drains by clarifying expectations, guidelines for behavior and working with values. You will be able to motivate yourself and others, build trusting and effective relationships while managing the challenges related to the management role.

Introduction to the Course

1
Welcome to the Course

This lecture covers who this course is for and that its content is based on extensive interaction with managers and leaders around the world for over 20 years, in selecting the most important skills to master as a new manager. Skills such as communication, conflict management, reflection, motivation, building trust and more.

You will also get to know the instructor for this course, Markus Amanto, better and why he is passionate about training managers and leaders to be and do the best they can.

2
Three Quick Tips to Get You Started

So you can get started learning right away you get three useful tips including the importance of keeping a journal handy and using small talk to improve the working climate and team spirit.

You will also learn how to make sure you make time for the all important skill of reflection which is a trademark of successful leaders. The lecture also has three downloadable files to support your reflection.

3
Download: New Manager Checklist

In this lecture you get a downloadable checklist that will help you step by step through the early stages of your new role as a manager. Using the checklist you will be able to prioritize your tasks, direct your focus and manage your time more effectively.

The Difference Between Management and Leadership

1
The Two Dimensions of Teamwork

When a team receives a task it will perform some kind of work to achieve a result. This work can be divided in two dimensions or parts, Things and Experiences. In this lecture you will get examples of what is included in each dimension and learn the how important it is to focus on both dimensions for a long term quality result.

2
Using the Two Dimensions

This lecture includes examples of how the two dimensions can play out in a team or an organisation. It also gives you practical pointers about how you can work with the two dimensions in your team to be the most effective.

3
Definition of Management and Leadership

You will learn the key distinctions between management and leadership, which will help you see how you can cover both these aspects to become truly successful as a manager.

4
Management and Leadership Quiz
5
Exercise

What limits us is usually not that we do not know enough, but that we are not using what we know.

This exercise has three parts and helps you get started with applying the concepts of Management and Leadership, Things and Experiences, right away.

Giving and Receiving Feedback

1
The Science and Art of Feedback

You will learn some basic concepts and tips about giving feedback. This lecture will also differentiate between the art and the science of feedback, and lay out what you will learn in the following videos.

2
Three Questions to Ask Yourself Before Giving Feedback

Sometimes our feedback does not come across as intended and might cause problems in the relationship to the other person. The three questions you will learn in this lecture will help you greatly increase your rate of success with giving feedback to other people.

3
Seven Tips for Giving Feedback

This lecture gives you seven helpful tips for giving feedback so you will be able to deliver your feedback to others more effectively while minimizing the risk for misunderstandings or unnecessary conflict.

4
How Much "Positive" and "Negative" Feedback to Give

This lecture attempts to answer a very common question among new managers; how much so called "positive" and "negative" feedback should I give my coworkers.

5
Understand the All Important Relationship Account

Understanding, and using, the fact that every relationship with your colleagues has a relationship account is critical to your success. In this lecture you will learn about how the account works and how you can make it work for you.

6
I-Statements for Effective Feedback

I-statements provide an effective format for giving feedback, both so called "positive" and "negative" feedback. Watch the video first and then use the attached worksheet to practice your communication skills.

7
Receiving Feedback

Giving feedback is only half of successfully working with feedback. Here you will learn how you can receive feedback in a way that increases the likelihood that others will give you feedback and that they will take the time and effort to do it well.

8
Feedback Quiz
9
Exercise

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts and helps you get started with using effective feedback right away.

Communication

1
The Four Levels of Communication

You will learn to understand the four levels that are key to successful communication and when to use which one so you can be the most effective in your communication.

2
Having a Clear Outcome

You will learn one of the secrets of successful communicators - starting with the end in mind. Prepare yourself by clarifying this before each interaction and watch your communication skills increase.

3
The Arrow of Credibility

Being perceived as credible is essential to your success as a leader. The Arrow of Credibility teaches you five steps to take to come across with more credibility and be able to create more confidence and trust in others.

4
Using Responsible Language

You will learn examples of non-responsible and responsible language and the effect in can have on your clarity and ability to build confidence. After watching the lecture, use the attached worksheet to practice your communication skills.

5
Active Listening

One thing people really appreciate about a good leader is that they are good listener. After watching this lecture you will understand the basics of active listening and you will know the three questions to ask yourself to check that you are truly ready to listen to somebody else.

6
Communication Quiz
7
Exercise

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has six parts and helps you get started with improving your communication right away.

Group Dynamics

1
A Group is Made Up of Relationships - Duh!

It sounds like such a simple fact that a group is made up of relationships. But you would be surprised how many mangers miss out on what this truly means and how they can use this fact to become better leaders. Which is exactly what you will learn in this lecture.

2
Three Preferences in Groups

Learn about the three preferences that late American psychologist Will Schutz found that we have when we come together in groups. You will how to use this knowledge to improve your leadership, both of yourself and of others.

3
Group Development - Stage 1: Inclusion

Understanding the different development stages of a group is essential to your success as a leader. In this lesson you will learn about the first stage and the specific behaviors, opportunities and challenges this provides.

4
Group Development - Stage 2: Control

When the group matures it enters another stage where your skills as a leader will be seriously tested. In the lesson you will learn what behaviors and challenges to watch out for as well as their underlying drivers. It will also reveal three different paths you can take to make the transition through this stage.

5
Group Development - Stage 3: Openness

The third stage of group development is where the group is the most effective at working and performing tasks. You will learn the common behaviors and characteristics of this stage and the opportunities they present.

6
Real Life Example: Group Development Stages at Work

Learn how the different stages can play out at work. How some organisations with good intentions actually hinder the development of a team and how others use it to their advantage. You will learn to recognize these dynamics in your team.

7
Real Life Example 2: A Romantic Relationship

In this real example Markus uses a romantic relationship to exemplify the different stages. You will learn how to build effective, lasting relationships and how different parts of your group can have different needs.

8
How to Lead During the Different Group Stages

Understand the basics of how you can lead effectively depending on your group's maturity and what stage it is in. Learn a trick for figuring out which stage your group is in.

9
Practical Tips - Leadership in the Group Stages

You will get practical advice and strategies to use in each of the different group stages. Highly action oriented to allow you to help your group become more effective.

10
Group Development Quiz
11
Exercise

What limits us is most of the time not that we don’t know enough but that we don’t use what we know. 

This exercise has three parts and helps you started straight away with using what you have learned about group dynamics.

12
Ground Rules for Behavior in Groups

There are four kinds of ground rules for behavior in groups. The most effective are the kind that are Clear and Spoken. Learn how to recognize all four kinds and how you can make sure your team and leadership are the most effective.

13
Ground Rules Quiz
14
Exercise

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts and helps you get started with using the concept of rules of the game right away.

15
Differences and Similarities and the Effect on the Group

You will learn about some common differences that influence the dynamics of groups such as mental or emotional identification and masculine and feminine.

16
More About Differences and Similarities

You will learn how different people process information, their learning styles including Visual, Auditory and Kinesthetic and how you can adapt your leadership to be the most effective.

17
Differences and Similarities Quiz

How muchHow much do you know about differences and similarities? How much do you know about differences and similarities?do you know about differences and similarities?

18
Exercise

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts and helps you get started with using differences and similarities more effectively right away.

Conflict Management

1
The Definition of Conflict

You will learn one way to define a conflict and the concepts of strategies and needs can help you manage conflicts more effectively.

2
The Five Conflict Styles

You will learn about the five conflict styles; Fight, Adapt, Avoid, Compromise and Cooperate, and about when each one is appropriate, and not, to use.

3
Conflict Styles: Relationship Example

Markus shares an example of how the conflict styles can play out in a relationship on a Saturday afternoon. This example will make the dynamics of the different conflict styles more clear to you.

4
Conflict Styles: Workplace Example

Hear an example of the five different conflict styles used in a group working on a project. This example will help your understanding of the styles.

5
Two Attitudes: Harmony View and Conflict View

When it comes to conflict we can have two different views. Here you will learn the characteristics of these two views and how they affect our behavior.

6
Conflict Management Quiz
7
Exercise

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts and helps you to right away apply the concepts of conflict management that you have learned in the previous lectures.

8
Why Expectations Matter

Expectations can either make or break a team or relationship. Here you will learn why it is critical for your success as a leader that you become skilled at working with expectations.

9
How You Can Manage Expectations Effectively

You will get practical tips on how to manage expectations so you can be more effective in your communication and meetings with your team, your clients or others.

10
Expectations Quiz
11
Exercise

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts and helps you get started with clarifying expectations right away.

12
The Vital Importance of Acknowledgement

Using one quote and two stories Markus will tell you why acknowledgement is such a basic human need and why you as a leader need to pay attention to that.

13
The Acknowledgement Scale

You will learn how you can acknowledge people in four different ways, or from four different perspectives, and how that will influence your effectiveness as a leader.

14
Acknowledgement Quiz
15
Exercise

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise comes with three different parts, three different perspectives, to help you change how you work with acknowledgement right away.

Trust and Openness

1
What is Trust?

You will learn different definitions of trust. You will also increase your understanding of how the important role trust plays for your leadership to be effective.

2
The Trust and Openness Spiral

You will understand the trust and openness spiral and how it can either make or break your leadership. You will be able to better judge how much trust and openness that is needed for a specific task.

3
The Magic of Small Talk

According to Wikipedia small talk is an informal type of discourse that does not cover any functional topics of conversation or any transactions that need to be addressed. It is also a very powerful relationship building tool for leaders and here you will learn how to use it to build trust and become part of the whole decision making process.

4
The Border Between What is Personal and What is Private

You will learn how it can be very beneficial to be personal with your coworkers, but how it is equally important to learn to define and draw the line to that which is private. 

5
Trust and Openness Quiz
6
Exercise

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts that help you apply the concept of trust and openness right away.

Values and Ethics

1
What Are Values and Why Should You Care?

You will learn about what values are and through the Anchor-Buoy model you will understand how values interact with attitudes and behavior. You will also learn how values can be key to increase the motivation of your team.

2
How Values Influence Your Decisions and Actions

You will learn about how the surroundings can influence your behaviors, attitudes and values. You will get practical examples of situations that can challenge your values.

3
Personal Values and How They Influence Your Life

Learn about personal values, what are they and how can it be of use to you to become more clear on your value, making sure your values are active and supportive of you, rather than passive and hindering. This lecture also contains a downloadable worksheet that you can use after watching the video to discover and become more clear on your own values.

4
Organizational Values and How to Use Them

You will get tips about how to work with values in your team and your organisation. You will learn about the benefits of having clear values and about the difference between means values and ends values.

5
A Story about Working with Organizational Values

Hear a story about the attempted implementation of values in an organisation and the lessons learned from it.

6
Values Quiz
7
Ethical Decision Making

Ethics is a big, and important, topic that there is a large amount of books about. Here are five questions to ask yourself when faced with a tough decision that will help you get a quick grasp on if the option you are leaning towards is OK ethically or not. Use the attached checklist to remind yourself of the questions.

8
Exercise

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts that help you to get started with the concept of values right away.

Motivation

1
Communicating the Big Picture

Learn how to use context and the big picture to create more motivation in your team. Markus shares stories and practical advice to help you become more effective in your leadership and motivation of others.

2
Clarify What is Lacking to Help Others Improve

By using the Roots of Competence to clarify in which area you need to support each co-worker, you can increase their effectiveness several times over.

3
Use the Dynamics of Pain and Pleasure

Learn about two of the main drivers for human motivation, the desire to attain pleasure and the drive to avoid pain. Using the story of legendary Swedish tennis player Björn Borg you will understand how the drive to avoid can be the main fuel for change.

4
Real Life Example 1: Pain and Pleasure in Personal Life

You will learn more about pain and pleasure related to motivation through using a practical example. In this case a person who wants to start exercise and how these two drivers can either prevent or fuel change.

5
Real Life Example 2: Pain and Pleasure with Your Team

You will get a specific example about how you can use the drivers of pain and pleasure with your team at work.

6
Make Your Colleagues Feel Seen

You will learn how to increase the motivation of your team members by making sure they feel that you know them and that you care about them. Be inspired by quotes from people such as Mother Theresa and John Maxwell.

7
Set Stimulating and Inspiring Goals

After watching this lecture you will be able to set goals that are stimulating, avoiding goals that create unnecessary stress or boredom. Use the attached checklist to remind yourself of the key concepts.

8
Motivation Quiz
9
Exercise

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise in three parts helps you improve how you motivate yourself and your colleagues.

The Manager Role

1
The Definition of a Specialist and of a Manager

There are some key differences between being a specialist and being a manager. Here you will learn two of them to help you benefit more from this section.

2
Three Psychological Obstacles and Their Solutions

Learn about the Top 3 psychological obstacles when it comes to shifting from a specialist into a great manager and how to manage those obstacles effectively. 

3
How You Use Your Precious Time Effectively

Time is your most valuable asset as a manager. Learn how to avoid the common and stressful 130%-trap that most new managers fall into.

4
Responsibilities and Authorities: Getting Clear and Staying Healthy

In this lecture you will learn to clarify two aspects of your new manager role. Few managers are aware of the balance between their responsibilities and their authorities and this can cause unnecessary stress and other problems.

5
Avoiding the Short Circuit Which Destroys Confidence and Respect

You will learn how to avoid the short circuit which can severely weaken your position as a manager and the organisational structure. You will be able to spot and manage this potential breakdown in communication.

6
The Double Representative

You will learn about the "golden rule" for a middle manager or new manager; "always represent the party that is not present". Understanding this is vital for you to be able to create trust and respect, as well as to function successfully in your new role.

7
A New Skill Set and A New Focus to Succeed

When you move into a new manager role there are some specific new skill set and focuses that will help you with that transition. Here you will get a summary of those skill sets and focuses, which you can also find an overview of the downloadable PDF-file.

8
The Manager Role Quiz
9
Exercise

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise comes with three parts that help you get started with functioning more effectively in your new role as a manager.

Reflection

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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