Practical Guide to Leadership & Management in the Workplace
This course gives you practical real world tools and techniques to allow you to effectively lead and manage the work of others.
Leadership and management can be broken down into 4 key competency areas. By mastering these key areas, you will maximise your results. The 4 key areas are:
- Emotional intelligence;
- Operational planning;
- Managing team effectiveness; and
- Managing workplace relationships.
Along with the video explanation of the topics, there are downloadable resources and templates for you to use back in your workplace, such as operational planning, professional development plans and emotional strengths and weakness matrices.
Develop and use your Emotional Intelligence
Emotional intelligence is clearly one of the most important skills for a leader and manager to have. In this lecture we introduce the key concepts of emotional intelligence
In this lecture, we give you some tools and techniques to enable you to identify your own emotional intelligence.
Self awareness is one of the keys to emotional intelligence of the self. We ll you what it is, why it is important, and how to increase your self awareness.
This lecture explains how to identify emotional triggers in the workplace, with tips on how to manage them.
This lecture provides you with some tools to help increase your self control.
This lecture shows three different scenarios that demonstrate management of emotions in the workplace.
The other part of emotional intelligence is being able to recognise & respond to the emotional state of others and promote the development of emotional intelligence in others. This lecture addresses empathy, organisational awareness, and service orientation.
Manage operational planning
An operational plan details the specific goals of the organisation, and breaks them down into actionable tasks. It will detail the physical requirements, the budget, who is responsible, by when the goal is to be completed, and its progress status. In this lecture we show you how to do this using examples as well as providing a template for you to use.
Lead and manage effective workplace relationships
An integral part of leadership and management is the ability to lead and manage effective workplace relationships. This lecture introduces the key conscepts.
In this lecture we will be looking at developing and implementing processes that can help you to manage the flow of communication and information.
The next step in managing effective workplace relationships will be to look at ways to ensure that your organisation’s cultural diversity and ethical values are adhered to. This lecture tells us what those terms mean, and gives you tools and techniques to work with them..
In this lecture, we will be looking at ways of providing leadership through your own behaviour.
In this lecture we are going to look at managing the use of networks, how they can be of benefit to your organisation, and tips to ensure that your networking is efficient and effective.
Lead and manage team effectiveness
This lecture explains what team effectiveness is, why it is important, and ways to increase the effectiveness of your team.
One of the factors critical to team effectiveness, is team cohesion. This lecture provides an explanation of what it is, and some tips on how to increase your team's cohesion.
This lecture gives you tools and techniques to ensure team members take responsibility for their own work.
This lecture concludes the Practical Guide to Leadership and Management for team leaders.