4.2 out of 5
4.2
78 reviews on Udemy

Process Leader Framework

The Secret for Becoming a Winner With Customer-Centric Process Leadership!
Instructor:
Janne Ohtonen, PhD
7,457 students enrolled
English [Auto-generated]
Fresh ideas on how to manage your business processes from customer centric perspective.
Learn new leadership skills and revisit existing ones from different perspectives to become more influential leader.
Get practical advice for every week of the year and challenge your thinking with reflective and challenging questions.

This course is for those people who want to learn new skills on customer centric process leadership. You will learn what is Process Leader Framework and how it will help your business to increase revenues and profits, decrease costs and improve customer service simultaneously. We have collected the best material together to make a primer on business process management and the content of this course has been enjoyed by over 40,000 people so far.

The course includes series of training videos and a free course book (which is also available for purchase from Amazon, but we'll give it to you for free). Once you have finished the course here, you may apply membership to our exclusive Process Leader Academy where like-minded people meet to learn more skills together.

The course consists of one book and series of training videos. Those videos give you ideas on customer centric process excellence and business process management. We share best practice techniques and ideas with you, so you can apply them in your organisation. We focus especially on Process Leader Framework, which helps you to align business strategy to customer strategy, processes and IT systems.

This free course is part of Process Leader Academy, where we teach these concepts in even more depth. Access to Process Leader Academy is available for purchase separately.

Course Book

1
Become a Winner with Customer-Centric Process Leadership- course book

This course is based on the popular business process management book called "Do you Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership". The book is available for purchase in Amazon, but you'll get it for free as part of this course.

Download the free course book from the course resources.

You can also buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Process Excellence

1
Design and implement process excellence - Introduction

An introduction of customer centric process excellence videos.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you. You can unsubscribe at any time and still keep the book.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

2
What process excellence is?

This lesson explains what process excellence actually is.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

3
What are the critical success factors?

Critical success factors of process excellence explained with real life case example.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

4
Customer experience, innovation and change with process excellence

This lesson explains why customer experience is one of the most important aspects and gives you actionable tips on innovation and change.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

5
Process Excellence

How much do you know about process excellence? Test with this quiz and check the answers from the videos.

Introduction to Process Leader Framework

1
Introduction to Process Leader Framework

This lesson is an introduction to Process Leader Framework, which help you to learn new skills every week.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

2
Process Leader Framework - Leadership & Strategy & Processes

This lessons explains parts of Process Leader Framework in depth.

  • Leadership
  • Customer & business strategy
  • Processes

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

3
Process Leader Framework - IT & Common failures

How to take the most out IT systems? What are the common traps to fall when improving processes?

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

4
Process Leader Framework - Summary

Wrap up the framework with case example.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

5
Quiz on process leader framework

This quiz will test your skills on process leader framework

Business Process Management Myths

1
Business Process Management Myths - Introduction

This lesson is an introduction to some key business process management myths.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

2
Business Process Management Myths - Debunking part 1

This lesson will uncover some key business process management myths - Part 1.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

3
Business Process Management Myths - Debunking part 2

This lesson will uncover some key business process management myths - Part 2.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

4
Business Process Management Myths - Summary

This lesson is a summary of some key business process management myths.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

5
What are the most common myths in business process management?

Test whether you know what are the most common myths in business process management. You can find the answer from the training videos.

Business Process Management Case Studies

1
Case Studies and customer centric culture - Introduction

This lessons will give you real-world case studies on success with Process Leader Framework and shows you how to create customer centric process culture.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

2
Case Studies and customer centric culture - Retail & security industries

This lessons will give you real-world case studies on success with Process Leader Framework and shows you how to create customer centric process culture.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

3
Case Studies and customer centric culture - 4 tools

This lessons will give you real-world case studies on success with Process Leader Framework and shows you how to create customer centric process culture.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

4
Case Studies and customer centric culture - one more tool and myth debunking

This lessons gives you one more tool to use to create a customer centric culture plus we will be busting some myths.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

5
Case Studies and customer centric culture - Summary

This lesson is a warp up for the real-world case studies on success with Process Leader Framework and customer centric process culture.

Download the free course book here:

http://bit.ly/freeprocessleadershipbookudemy

Please, notice that if you do not want to give your email to us, you can always buy the book directly from the Amazon here:

http://www.amazon.co.uk/You-Think-Doing-Well-Customer-Centric/dp/952680550X

Ps. We will never give your email address to 3rd parties, scam or spam you.

If you want to get more additional information or content on this lecture, please message us and we will make your wish happen.

6
Customer centric culture

Test your knowledge on creating customer centric culture.

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