Taming the E-mail Etiquette Beast
Join Randy Dean, MBA, and author of the recent Amazon e-mail bestseller, Taming the E-mail Beast, as he expands beyond e-mail processing, productivity, and efficiency into the realm of e-mail etiquette. We discuss how to make your emails get attention, actually get read, and then get acted upon. We deconstruct a good e-mail, starting with smarter subject lines that get noticed and get opened. We move into opening instructions that make the e-mail easy to understand and make action points, delegations, and deadlines clear and obvious. We cover effective body copy that helps recipients fully understand the message. And, we talk about effective closes that leave the recipient confident with next actions. Finally. we discuss how grammar still matters (yes, it does!)
We also discuss multi-party e-mails and how to help make each person’s action items and deadlines clear, assisting with team coordination. We, of course, discuss several “problem” e-mail types — those lacking clear instructions, overusing CC’s, FYI’s, and “reply alls”, emails laden with complex or emotional content, “ping-pong” e-mails (you know – those e-mails that keep bouncing around between folks) and more.
We also talk about the right way to use e-mail for critical and/or urgent communications, and how to identify and re-use successful e-mail communications and templates to increase efficiency while simultaneously enhancing communications quality.
* This course shows screen shots which may have small text as they are demonstrating real-world use of software which has font sizing we cannot change for demonstration purposes. Therefore, your experience will be best on a full screen device such as a tablet, laptop of desktop computer. We recommend that you fully upsize the screen when you view these videos.
If you would like Continuing Education Credit (e.g. CPE, CE, CPD, etc.) for this course, it is available if you take this course on the Illumeo dot com platform under course title: Taming the E-mail Etiquette Beast: Strategies for Finding Sanity in Your E-mail Communications. Illumeo is certified to provide CPE in over two dozen different professional certifications covering finance, accounting, treasury, internal audit, HR, and more. However, in order to receive CPE credit the courses must be taken on an ‘approved-by-the-governing-body’ CPE platform, and for over two dozen corporate professional certifications, that is the Illumeo platform. Go to Illumeo dot com to learn more.
Review and Test
Review Questions: Taming the E-mail Etiquette Beast: Strategies for Finding Sanity in Your E-mail Communications
Final Exam: Taming the E-mail Etiquette Beast: Strategies for Finding Sanity in Your E-mail Communications