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The Emotionally Intelligent Leader

How to work with and manage the emotional climate of your team to build trust and develop relationships.
Instructor:
Robin Hills
1,531 students enrolled
English
Identify how working with emotional intelligence can lead to better outcomes with the people that you are responsible for
Understand behavioral preferences and how to work with others with different preferences
Determine how those people and those circumstances that would benefit from a coaching approach
Understand your mode and style of leadership and what you need to do to get the most out of difficult situations
Know the importance of conflict and how you can work with it to build relationships
Develop and build your social skills and your emotional intelligence
Enhance your leadership capabilities through the application of emotional intelligence

Emotional Intelligence is the strongest driver of leadership and personal excellence.

  • Leaders with high levels of emotional intelligence earn $29K more in salary than those with low levels of emotional intelligence

  • Every point increase in EQ (emotional quotient) is equivalent to $1,300 in annual salary.

As a leader you are responsible for generating trust, building authentic relationships and effective teams.  It is vital that you lead by example and inspire excellence in others.

This course will help you to develop and apply your emotional intelligence skills as a leader. You will learn more about your mode and style of leadership to grow other people, enhance their performance and personal satisfaction.

You will learn how to

  •  Develop greater self-awareness and strengthen your leadership capabilities

  •  Identify your emotional strengths and areas for development

  •  Demonstrate the attributes of an emotionally intelligent leader

  • Manage conflict and difficult situations by inspiring and fostering respect

  •  Build and maintain emotionally intelligent teams

The course, also, covers emotional intelligence coaching and how to manage and resolve situations where conflict arises.

This course is a standalone course for anyone interested in understanding how work to more effectively with others as a leader.  It compliments other courses that explore emotional intelligence in more depth.

You’ll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is for you if you want to develop as a leader to improve the way that you interact with other people, the way that you make decisions and the way that you manage performance.

The course contains some challenging quizzes around real-life workplace leadership scenarios that will make you think.  There are a series of interactive exercises that involve some activity with other people and some reflection.

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour’s training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

PLEASE NOTE – This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course.  Your leadership  cannot be developed just by watching the video lectures.  It requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I’m afraid that you won’t get the best from the course unless you are prepared to do this.

The course is being continually refined and updated to ensure it remains current and relevant.  Feedback is always welcome.  This course has been attracting low ratings without comments.  Watch the preview lecture on Giving and Receiving Feedback in Leadership.  I have recently upgraded and rerecorded many of the lessons to improve the overall quality, so far this has not been reflected in the ratings.

Full grammatically-correct English captions available.

Latest update – May 2019

Introduction to The Emotionally Intelligent Leader

1
Introduction to the Course

This brief introductory lecture gives an overview of the course on the Emotionally Intelligent Leader.

2
Details about this Course on Udemy

Details about this course on the Udemy platform with details of a competition to encourage you to complete the course.

3
What Makes an Effective Leader?

This lecture looks at what makes not only an effective leader BUT, also, what makes a great leader.

4
Giving and Receiving Feedback as a Leader

A core leadership capability is giving and receiving feedback - especially as an emotionally intelligent leader.  Thus lecture looks at these skills in more detail.

5
Phrases used by Emotionally Intelligent Leaders

Here are some simple phrases that you can use as an emotionally intelligent leader to create highly engaged, empowered teams who will follow you anywhere and will achieve great results

6
Self-Awareness and Leadership

Self-awareness is a fundamental part of emotional intelligence and good leadership.  This lesson looks at self-awareness as a leadership capability - its advantages and disadvantages.

7
Perspectives on Leadership
8
The Objectives of the Course

This lecture looks at what you will learn within the Emotional Intelligent Leader course.

What is Emotional Intelligence?

1
Defining Emotional Intelligence

An overview of emotional intelligence giving you a definition and the meaning of emotional intelligence.

2
What is Emotional and Social Intelligence?

This lesson looks at the academic work that helped to develop the construct that is emotional and social intelligence and explains why they are important components of leadership.

3
Frequently Asked Questions (FAQs)

Some frequently asked questions (with appropriate answers) about emotional intelligence. 

4
An Insight into Emotions

A broad look at emotions and why they are important to consider in leadership.

5
Emotions at Work

Some examples of when you experience emotions at work and why emotional intelligence is more important than cognitive intelligence (IQ) in leadership.

6
Working with the Emotional Climate

This lecture looks at how to work with the emotional climate by assessing the level of emotional engagement and the level of emotional management.

7
Handling Emotion

How you handle your emotions depends upon a number of factors.  People fall into three distinctive styles for attending to and dealing with their emotions.  This lecture covers handling emotions by looking at the three distinctive styles.    

8
The Advantages and Disadvantages of Emotional Intelligence

A review of some of the advantages and some of the disadvantages when working with emotional intelligence.

Understanding Behavioural Preferences - Your Preference and Others' Preferences

1
Behavioural Preferences - Objectives

Self-awareness is vital to becoming an emotionally intelligent leader.  This section helps you to develop more self-awareness looking at the behavioural preferences identified by Carl Jung, and later modified by Isabel Myers and Katharine Briggs. 

This lecture looks at the objectives of this part of the course.

2
Working with Personality Type

This lesson looks at personality and behaviour.  It looks at how an understanding of personality type will help you as a leader work with some of the challenges that you face in the workplace.

3
The Four Behavioural Preferences

A look at the behavioural preferences identified by Carl Jung that were further researched and developed by Isabel Briggs Myers and Katharine Cook Briggs.

4
Determining your Personality Type

This booklet enables you to determine where you like to focus your attention (E or I), the way you like to look at things (S or N), the way you go about deciding things (T or F), and how you deal with the outer world (J or P). 

To get the best from this course, you will need this booklet as you work through the next four lectures.  The lectures will give you the chance to determine how clear you are on each of the preferences that we are looking at.  

Use the booklet to mark your clarity (how clear you are) on each preference scale so that you can build up an understanding of your personality type.  

Full instructions and a short description of each of the 16 personality types are given within the booklet.

5
Extraversion and Introversion

This lecture will help you to determine what energises you and how you get your energy. 

6
Sensing and Intuition

This lecture will help you to determine how you take in information from the outside world.

7
Thinking and Feeling

This lecture will help you to determine how you process information.

8
Judging and Perceiving

This lecture will help you to determine how you orientate yourself in the world.

9
Assessing your Type
10
Working with Type

Assessing your Type and some hints and tips when working with Type.

11
Behavioural Preferences - Review

An overview on this part of the course on behavioural preferences.

By completing this module appropriately, you will have developed your emotional intelligence through gaining some self-awareness around your Behavioural Preferences.  It will have given you some insights into others' preferences and how they use them.  This will help you when you are interacting and communicating with other people.

12
Behavioural Preferences Quiz

This quiz will test your knowledge and understanding of behavioural preferences.

13
Your Personality Type and Leadership Style

Each Personality Type has a unique way of leading that is all their own. Some Types are given more opportunities to lead than others, and other Types lead in the background by making suggestions and subtly manoeuvring situations to their rightful course.  

Any Personality Type can be an effective leader. Every Type is going to do it a little bit differently. This booklet looks at the leadership style of each of the 16 Types and looks at possible struggles that each Type may have.

The Leader as a Coach

1
Coaching - Objectives

This lecture introduces the idea of coaching as a way to support the development of leadership and emotional intelligence and reviews the objectives of this part of the course.

2
Coaching in the Workplace

Coaching is important in the workplace.  This lecture covers why coaching is necessary and when to coach.

3
Core Coaching Skills

What are the fundamental skills that you need to be a good coach? This lecture covers the core skills that are needed by leaders who use coaching effectively.

4
The GROW Model

The GROW Model is a well known coaching process that has become widely recognised as very effective  help someone achieve their goals through coaching.

5
Coaching - Review

This lecture reviews this section on coaching as a part of good leadership and introduces the practical activity that will support your development as a coaching leader.

6
Coaching - Practical Activity

This practical activity is designed to give you some insights around how you coach somebody around their decision making.

Modes and Styles of Leadership

1
Leadership Styles - Objectives

Leadership is a HUGE topic in management development.  Every organisation is looking for leaders.  This section explores how leadership differs from management and looks at leadership modes and styles.

2
Leadership vs. Management

What is leadership?  It's the same as management, isn't it?

3
Modes of Leadership

This lecture looks at three distinctive modes of leadership.

4
Styles of Leadership

Daniel Goleman defined six styles of leadership.  This lecture looks at the six styles.

5
Commanding Style

What is the Commanding Style of leadership?  When and where should it be used?

6
Pacesetting Style

What is the Pacesetting Style of leadership?  When and where should it be used?

7
Democratic Style
8
Affiliative Style

What is the Affiliative Style of leadership?  When and where should it be used?

9
Visionary Style
10
Coaching Style

What is the Coaching Style of leadership?  When and where should it be used?

11
Leadership Styles - Review

This lecture reviews this section on leadership modes and styles and introduces the practical activity.

Practical Activity - Assess your Mode of Leadership

1
Assessing your Mode of Leadership

Complete this questionnaire to determine your mode of leadership.  Use the accompanying information to find out more about your results.

Leadership Modes and Styles Quizzes

1
Leadership Modes and Styles Quiz

This quiz will test your knowledge of the information provided within the course so far.

2
Putting the Leadership Styles to Use Quiz

This quiz is designed to make you think about the best leadership style to use in a different range of circumstances. 

You are presented with a situation and you should decide which style is most likely to give you the best outcome.

Leadership and Conflict Resolution

1
Conflict Resolution - Objectives

Conflict is an important part of human interaction.  Emotions will occur that need managing and supporting.  How you work with conflict and how you manage conflict go towards  determining how successful you are as a leader.

This lecture looks at the objectives in the section of the course.

2
The Issues Around Conflict

This lecture looks at the sources, the costs and the benefits of conflict.

3
Conflict and Trust

This lecture looks at the importance of trust in working with conflict.  It covers the factors that you need to consider as a leader that will impact upon the conflict and its resolution.

4
The Cycle of Behaviour

This lecture looks at the cycle of behaviour that occurs when attitude drives behaviour.  Understanding this will give you some insights into how to break this cycle to stop it from escalating.

5
Managing Fight and Flight Behaviour

This lecture covers the best ways in which fight and flight behaviour can be managed in situations of conflict. 

6
The Use of Words

Within the emotional environment created by conflict, the words used can be very significant.  This lecture looks at how one small word can change the management of conflict quite dramatically.

7
Working to Resolve Conflict

This lecture looks at how you can deal with and manage conflict from a personal perspective.  It covers the six stages of conflict management with some wisdom around conflict.

8
Conflict Resolution - Review

This lecture reviews this section on conflict management and introduces the practical activity that accompanies this part of the course.

Practical Activity - Exploring Conflict

1
Exploring Conflict Practical Activity

This activity involves exploring the word conflict to gain insights into what the word means for a number of different people, so that you can get some different views and opinions.

Practical Activity - Three Good Things - and Course Review

1
Three Good Things Practical Activity

This is a practical activity that you can easily build into your team meetings to build and enhance your reputation as a leader and to develop the emotional intelligence of your team.

2
Review of the Course

This final lecture reviews the learning objectives of the course.

Further Resources

1
Bonus Lecture - Further Resources and Special Offers

Free stuff and some special offers.

You can view and review the lecture materials indefinitely, like an on-demand channel.
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3 hours on-demand video
8 articles
Full lifetime access
Access on mobile and TV
Certificate of Completion